Support

Contact

Send your question to hello@kastoro.ai. Tell us whether you use Kastoro on the web, iPad or iPhone and, if something went wrong, what you were doing when it happened. Write from the e-mail address on your Kastoro account so we can find it.

Delete your account

In the iPad or iPhone app, open Account Settings from the Account section of your library and choose Delete Account…. This permanently deletes your Kastoro account and every synced note, and cannot be undone. You can also ask us to delete it by writing to hello@kastoro.ai from the address on your account. Deleting your account does not cancel an App Store subscription: cancel it first in your Apple ID subscription settings.

Subscriptions in the app

Kastoro Pro and Kastoro AI bought in the app are App Store subscriptions billed by Apple. To manage or cancel them, open Manage Apple Subscriptions in Account Settings, or your Apple ID subscription settings. After reinstalling or on a new device, tap Restore Purchases to get an active subscription back. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

Subscriptions on the web

Web payments are processed by Stripe. To cancel a card subscription, open Manage plan in the web app, which takes you to Stripe's customer portal. Cancelling stops the next renewal, and your access lasts until the end of the period you paid for. A Pix payment is a one-time payment and does not renew.

Your documents

Your documents are stored on your device and, when you sign in, sync to your other devices. If something seems to be missing, keep the app open and online so pending changes can finish syncing, and write to us before reinstalling or signing out. You can export all your notes from Account Settings at any time.

Privacy and AI permissions

To access, correct or delete your data, see the Privacy Policy or write to hello@kastoro.ai. In the app, the AI permissions section of Account Settings turns off any AI feature you have allowed.